Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

As a consumer, we believe you should ask questions about the produce you eat, which is why we're an open book

How can I purchase WOLKI PRODUCE?
We want to make it easy for you to get your hands on quality produce, which is why we've created multiple ways you can get delicious and nutritious Wolki produce on your dinner table.
Order online for delivery or pickup (no membership needed)
Become a member and shop in our 24/7 self-serve butchery
Purchase fromone of our stockists
HOW DOES DELIVERY WORK?
You can check our delivery schedule in detail HERE, but in short, Tuesday is packing day at Wolki butchery - no matter what produce you order or which day you place your order. Your order then makes its way to our depot freezer before being slotted into our delivery schedule.
Delivery schedules vary depending on your location. Melbourne, Mornington and Yarra Valley are delivered Friday the same week. Everywhere else in our network will be delivered the following week.
HOW DO ONLINE ORDERS WORK?
You can place your order through our online shop by clicking HERE to view all products or through the SHOP ONLINE menu in the header.
Our product pages will have a description of the item and will display the portion sizes available for purchase.
You can choose to make a one time purchase or to add a subscription for regular delivery - this can be by the fortnight or by the month.
Subscriptions are a great way to ensure your meat supply is regular and you are never caught out again. It's also great value, and by staying organised, it'll save you money. You can cancel your subscriptions at any time.
Your order will be packed in portions, cryovaced, labelled and frozen at its freshest.
Defrosting cryovaced meat is a breeze, there's no freezer burn and no loss of integrity, just convenience, flavour and nutrition.
CAN I BECOME A WOLKI BUTCHER MEMBER?
Here’s the deal. We love our people and we like to think our people love us. We’re protective of the community we’re cultivating; they’re conscientious, supportive, honest, and willing to vote (with their wallets) for the change they want to see in our food systems.

If you’re reading this, you’re likely the same, and we’d love to welcome you into our fold. A membership system allows us to open the butchery 24/7, unstaffed, to members who share the same values and are as honest with us as we are with them. It truly is a relationship when you join the Wolki Tribe.

Membership is free, but places are limited and not guaranteed.

We suggest attending a farm tour and asking lots of questions before becoming a member; this way, you can see where your food comes from, how it’s raised, and decide if our vision aligns with your values.
If we aren't running any farm tours or you're unable to make it, we're opening up a questionaire for membership HERE.

STILL HAVE MORE QUESTIONS?

Do i need to do a tour or be a member to shop online for delivery?

No you do not! We ship our produce all over Australia, and anyone can purchase for online delivery! Our 24/7 butchery is the only place you need to be approved to purchase from in order to gain access. Website ordering is available to anybody within our delivery network, regardless of whether you've done a tour or become a member.

How can I attend a Wolki Farm Tour?

Interested in joining us on a Wolki Farm tour? Can’t blame you, they’re a whole lot of fun.

We typically schedule our farm tours every month; places are limited, so you’ll want to nab a spot pretty quickly.

Farm tours generally last around 3 hours.

You can find dates for upcoming farm tours on our farm tour page. If you can’t find a date that suits, you can also jump on our mailing list, that way you’ll be the first to know when we schedule more tours. You can do that here.

Do you deliver to my area?

We deliver to Albury/Wodonga and surrounding areas, to Melbourne metro, and now to a wide network including Ballarat, Bendigo, Geelong, Gippsland, Blue Mountains, Sydney, Brisbane, Gold Coast, Canberra, Central Coast, Newcastle, Southern Highlands, Sunshine Coast and Wollongong. Wow!

Our delivery network is expanding all the time, and we need to know where you're from in order to grow our delivery. Please check out our detailed delivery network page HERE and check your post code.

Please also note that if we don't deliver frozen products to your area, we can still deliver non-frozen products such as Grass Fed Tallow, Grass Fed Pork Lard and Dehydrated Grass Fed Pet Treats Australia-wide.

Do I need to be home to receive my delivery?

No, you do not need to be home to receive your delivery. Your order comes packed in Chilltainer insulated and leak-proof boxes and is safe to leave until you arrive home that day. Boxes will hold a maximum of approximately 15kg each.

WHERE ARE STOCKISTS OF WOLKI PRODUCE?

We are extremely proud to have our produce stocked on the shelves of local small businesses that share the same values around our food system. You can find them HERE.

CAN YOU TELL ME A BIT MORE ABOUT THE 24/7 BUTCHER?

We have a members-only butchery that’s open 24 hours a day, 365 days a year, right here in Albury. That’s right, Wolki Butchery in Lavington has developed a completely self-service butchery experience – taking convenience to the next level.

Membership is free, but places are limited. If your membership is approved, you’re given access to the butchery, where you can purchase your local pasture-raised produce and small goods.

It's like the modern-day farm-gate. You become a member for free, you are then allocated a unique code to access the butchery. You shop for your products from our freezers and you can check out and pay via an app on your smartphone.

If you're late leaving work, caught up at the gym, a shift worker, or would rather avoid the crowds, membership is the answer to your problems.

Want to know more about how you can become a member? Check out the details here.

IS THERE A MEMBERSHIP FEE?

Not currently. At the moment, membership is free, but it is exclusive, and places are limited. In order to qualify for free membership, we ask that you attend a Wolki Farm Tour to learn more about where you meat comes from, or work through our questionaire.

CAN I CANCEL MY MEMBERSHIP?

Yes you can, just send through an email and we'll cancel it right away.

HOW IS THE BUTCHERY CLEANED AND RESTOCKED IF IT ISN'T STAFFED?

Ahhh, but it is staffed! Say what? But you said….stay with us here…

The front of the butchery isn’t staffed (the retail side).

The back of the butchery is occupied by two friendly butchers busy cutting and packaging all your delicious cuts of meat.

Lucky for us, they’re also pretty handy with a cleaning cloth!

We've found that operating this way helps us remain productive, efficient, and employ even more farm-hands on our labour-intensive regenerative farm tending to our animals.

HOW TO I PAY FOR MY PURCHASES AT WOLKI BUTCHERY?

Wolki Butchery is 100% self-serve. Which gives you time to peruse the huge variety of products and choose your own cuts. But, it also means self-checkout. Now, we know how stressful some self-checkouts can be (looking at you, big supermarkets)…not ours! Paying for your products in our self-service butchery could not be easier. You simply checkout and pay using an app on your smartphone.

CAN I PAY WITH CASH?

You can use cash to purchase Wolki produce at any of our local small business stockists.

CAN I PAY WITH BITCOIN?

Yes! You can order online (for delivery or pickup), and pay with Bitcoin (coming soon)

WHY IS WOLKI MEAT SO EXPENSIVE?

Here’s the truth: Wolki Farm meat is traceable, local, and ‘expensive' on the face if it.

We’re proud of that.

Yes, it costs more fiscally, but not all costs are rounded up at the tills.

Unfortunately, the big guys subsidise the cost of meat with welfare, environmental impact, and quality. We’ll never follow suit.

However, we know budget is a massive factor to consider when feeding families, so we offer a convenient option to stock the freezer with bulk packs of premium grass fed and finished beef, while saving money at the same time.

Buying your protein this way offers many benefits, including:

Food security: have a year’s worth of meat in the freezer

Origin: know exactly where your meat comes from

No nasties: no chemicals, additives, or fillers

Nose-to-tail: respecting the animal by eating all the cuts

Convenient: portion-controlled, labelled, cryovaced, and frozen

Value: you save over 20% off retail price per cut

Not only that, if you’re in one of our delivery areas, you can order online, and we’ll drop it right to your door. Think of the convenience!

I HAVE QUESTIONS ABOUT THE PRODUCE, WHO CAN I SPEAK TO?

We’re here to answer any and all questions. In fact, we think it’s about time more people started asking questions about the food they’re purchasing! If you ever have any questions at all, feel free to contact us, and we’ll get back to you as quickly as a pig to mud.

CAN I CHAT ABOUT MEDIA OPPORTUNITIES?

For media enquiries including requests for Jacob (Jake) to appear on your podcast, YouTube channel, publication, or similar, simply give him a call on 0459 225 666.

FREQUENTLY ASKED QUESTIONS

How can I purchase WOLKI PRODUCE?

HOW DOES DELIVERY WORK?

HOW DO ONLINE ORDERS WORK?

CAN I BECOME A WOLKI BUTCHER MEMBER?

STILL HAVE MORE QUESTIONS?